Appointment/contact geolocation — Call center software application — Appointment setting

Appointment/contact geolocation

OriGn's geolocation feature optimizes the sales force's trips. An intuitive interface based on colors presents the already programmed visits/appointments, showing their distance to the contact that is being served. Agents just have to select one of the free time slots and the appointment becomes set.

Screenshot of the geolocation feature of OriGn, the software application for call centers.

Reduction in traveling time between visits/appointments

OriGn's administrator can decide which distance range each color represents, and also the distance ranges where the salespeople can travel on foot and those where they would need a vehicle.

The administrator can also configure the available times to conduct the visits/appointments and get statistics per agent in order to know which agents place visits best regarding proximity to each other.