A true Visual Database Management System
An 8 year old could make it work
The Visual DB Manager that is part of OriGn could turn a 8 year old into an accomplished DB administrator, as it delivers all the functions of any DBMS (Database Management System), but works through a totally visual and aided interface.
You will enter the data that composes the tables (or entities) that you need, as well as the tables themselves, at the same time that you visually design the forms that access them, so you will perceive the whole operation as just doing the latter... And everybody knows how to design a form when to do so it is just necessary to follow these simple steps:
- Determine which fields must appear on the form.
- Determine what kind of data each one accepts: a line of text, a number, multiple lines of text, a date, one option from a list, etc.
- Determine other of their functional characteristics, as if they can be left blank or not.
- Drag every new field on the form, drop it where you prefer, resize it visually and... presto!
Effortlessly for you, the Visual DB Manager will take care of converting said forms into Microsoft SQL Server's tables, as that is the DBMS on which OriGn rests.
Tables/entities per campaign or department and shared tables/entities
Each of the organizational units into which your call center is divided (usually every campaign or every department) may have its own distinct data structure, to best suit its particularities, but you may also decide that certain key tables (or entities) are shared by all of them.
Easy data search
The Visual DB Manager ensures an easy access to the data, for you and your agents, through visual lists whose sort criteria can be set beforehand, although they may also be sorted dynamically by any of their fields.
Integration with the Agent Desktop
OriGn's Agent Desktop allows agents to access those tables (or entities) you decide, in a totally integrated manner with the data entry form corresponding to every call or interaction of any kind.