OriGn's SIP softphone
The phone without a phone
Just by connecting an affordable headset to the computer, thanks to the SIP softphone that OriGn—the call center software application—includes as another one of its features, your agents will enjoy a sophisticated phone terminal connected to your PBX that will allow them to:
- Hold calls.
- Transfer calls.
- Handle, if you so choose, a second phone line.
- And, of course, make and receive calls, although this is usually taken care of by OriGn's Agent Desktop, which is the process of our software application for call centers that your agents will use to do their job.
- Anyway, OriGn's SIP softphone also allows making calls "manually", whenever necessary.
Handling an auxiliary line
OriGn's SIP softphone can handle, if you so see fit, a second line.
This second line can, optionally, be restricted, so agents can only use it to make and transfer calls to certain departments or people in the call center: supervisors, support staff, managers...
Fully integrated with the Agent Desktop
OriGn's SIP softphone is totally integrated with the Agent Desktop, which is the process of our software application for call centers that your agents will use to make and/or receive calls, as well as to enter the data of each interaction they carry out.
See how it works in the following video.
It works over VoIP
OriGn's SIP softphone works over VoIP and is compatible with any PBX that is able to use the SIP protocol.